Last updated: May 17, 2026
1. Definitions
- "Suite360," "We," "Us" — refers to Suite360 (a product of iLines), the provider of the cloud-hosted ERP platform.
- "Customer," "You" — the individual or organization subscribing to Suite360 services.
- "Platform" — the Suite360 ERP cloud application, including all modules, features, APIs, and associated infrastructure.
- "Subscription" — the paid access to the Platform under the terms of a selected plan.
- "User" — any individual authorized by the Customer to access and use the Platform.
- "Data" — any content, records, files, or information uploaded, created, or stored by the Customer on the Platform.
2. Acceptance of Terms
By accessing, subscribing to, or using the Suite360 Platform, you agree to be bound by these Terms and Conditions. If you are entering into this agreement on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these terms.
3. Subscription & Billing
3.1 Plans & Pricing
Subscription plans, pricing, and included features are as described on our Pricing Page. Prices are quoted in US Dollars (USD) and are billed annually. The annual subscription fee is calculated based on the monthly rate multiplied by 12 months.
3.2 Payment Terms
- All subscription fees are billed annually in advance and are non-refundable except where otherwise stated.
- If payment is not received within 15 days of the due date, we reserve the right to suspend access to the Platform.
- All applicable taxes are the responsibility of the Customer.
- Invoices are issued at the start of each annual billing cycle and are payable within 15 days.
3.3 Renewal
Subscriptions automatically renew at the end of each annual billing cycle unless cancelled at least 30 days before the renewal date. We will notify you of any pricing changes at least 60 days before the next renewal.
3.4 Plan Changes
You may upgrade your plan at any time; the additional cost will be prorated for the remainder of the current annual cycle. Downgrades take effect at the beginning of the next annual billing cycle. No refunds are issued for mid-cycle downgrades.
4. Service Level & Availability
4.1 Uptime Commitment
We commit to 99.9% uptime for the Platform, measured on a monthly basis, excluding scheduled maintenance windows. Scheduled maintenance will be communicated at least 48 hours in advance.
4.2 Support
- Standard Support: Email-based support during business hours (Sunday–Thursday, 9:00 AM – 6:00 PM AST).
- Priority Support: Available on select plans, includes live chat and phone support with a guaranteed 4-hour initial response time.
5. Data Ownership & Privacy
5.1 Your Data
You retain full ownership of all Data uploaded or created within the Platform. Suite360 does not claim any intellectual property rights over your Data.
5.2 Data Processing
We process your Data solely for the purpose of providing the Platform services. We do not sell, share, or monetize your Data with third parties.
5.3 Data Backups
We perform automated daily backups of all Customer data and retain them for 30 days. Customers may request a full data export at any time during an active Subscription.
5.4 Data Deletion
Upon termination of a Subscription, Customer Data will be retained for 60 days to allow for export. After this period, all Data will be permanently and irreversibly deleted from our systems.
6. Acceptable Use
You agree not to:
- Use the Platform for any unlawful purpose or in violation of any applicable laws or regulations.
- Attempt to gain unauthorized access to the Platform, other accounts, or related systems.
- Interfere with or disrupt the integrity or performance of the Platform.
- Reverse-engineer, decompile, or disassemble any part of the Platform's software.
- Upload or transmit viruses, malware, or any harmful code.
- Use the Platform to send unsolicited communications (spam) or for unauthorized data mining.
7. Intellectual Property
The Platform, including its design, code, features, documentation, and branding, is the intellectual property of Suite360 and is protected by applicable copyright and trademark laws. Your Subscription grants you a limited, non-exclusive, non-transferable right to use the Platform during the Subscription term.
8. Implementation Services
If you purchase Implementation packages:
- Implementation hours are valid for 12 months from the date of purchase.
- Unused implementation hours are non-refundable and non-transferable.
- Implementation services include system configuration, data migration assistance, user training, and workflow customization.
- Custom development beyond the scope of standard configuration may require a separate agreement.
9. Limitation of Liability
To the maximum extent permitted by applicable law:
- Suite360 shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.
- Our total aggregate liability for any claim arising out of or relating to these Terms shall not exceed the amount paid by you to Suite360 during the 12 months preceding the claim.
10. Termination
10.1 By Customer
You may cancel your Subscription at any time. Cancellation takes effect at the end of the current billing cycle. No prorated refunds will be issued for partial billing periods.
10.2 By Suite360
We may terminate or suspend your access immediately if you violate these Terms, fail to pay fees when due, or engage in conduct that we reasonably believe may harm the Platform or other users.
11. Modifications to Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the Platform at least 30 days before taking effect. Continued use of the Platform after changes take effect constitutes acceptance of the modified Terms.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any disputes arising from or relating to these Terms shall be submitted to the exclusive jurisdiction of the courts of Riyadh, Saudi Arabia.
13. Contact Information
For any questions regarding these Terms, please contact us: